Customer Service

Shipping Information

SAME DAY SHIPPING!

Most orders placed by 1 PM EDT Monday - Friday (excluding holidays), will arrive in 1-4 days.

 

FREE STANDARD SHIPPING!

We have free standard shipping on US Orders of $34.99 USD and more!
(applies to orders shipped to USA locations only).

 

You can choose from a variety of shipping options. Shipping costs are based on the shipping method you choose. 

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International Shipping

International Shipping = Actual Freight
(for more countries)

Bronson Offers Flat Rate Shipping for the following countries:

Australia: Express shipping: $13.00 USD / Free shipping over $100.00 USD

Singapore: Express shipping: $11.00 USD / Standard: $6.00 USD / Free shipping over $100.00 USD

UK: express shipping: $15.00 USD / Standard: $6.00 USD / Free shipping over $100.00 USD

Indonesia: Express: $15.00 USD / Free shipping over $100.00 USD

International shipping costs are dependent upon weight and destination and will be calculated during order checkout. Once you select the ship-to country and shipping method during checkout, the shipping charge will be displayed.

Please note some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of Bronson’s control.

Express Shipping is sent via DHL

Standard Shipping - We are unable to guarantee an exact delivery date for packages shipped via Standard Shipping. Tracking visibility for Standard Shipping is also limited and tracking may not be updated in real time. In some cases standard shipping deliveries can still arrive between 45-60 days.

All International orders are shipped from our own Hauppauge, New York warehouse. We do not drop-ship products and orders, allowing Bronson to maintain complete control and quality assurance during the order fulfillment process.

International shipping charges are non-refundable.

Restrictions

Please note that some ingredients or products are banned or considered illegal for import in select countries. We respect the rules and regulations of every government and do our best to block Customs prohibited products from our site.

Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order.



 

Order Processing

Orders with expedited shipping that are received before 1 p.m. Eastern Time Monday through Friday will be processed the same day.

Orders received after 1 p.m. Eastern Time will be processed the next day.

Orders received after 1 p.m. Eastern Time Friday, Saturday, or on Sunday will be processed on the following business day.

Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 3 p.m. Eastern Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.


Items on Order


If you place an order containing both in-stock items and items that have later availability, we'll immediately process and ship the in-stock items. We'll bill your account for these items, as well as for any applicable shipping charges. We'll send the remaining items separately when they're available, using our Standard shipping method. We'll bill your account for these items when we ship them with no additional shipping cost to you for the subsequent package.

Occasionally an item's status will change after you place your order but before we process it. In this case, we will send the item as soon as we can at no additional shipping cost to you*. If you decide that you no longer want to buy items that have not shipped yet, you can contact our Customer Care department and cancel them. If some of the items in your order have shipped already, your account will have been billed for those items and the associated shipping costs.

Shipping & Package Processing

All Bronson orders are shipped from our own Hauppauge, New York warehouse. We do not drop-ship products and orders, allowing Bronson to maintain complete control and quality assurance during the order fulfillment process.


Default Shipping Address


Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "change" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.

You can change your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit any of your shipping addresses. Changes you make will not affect orders you have already placed.

Our customer care specialists are available Monday through Friday from 9:00 a.m. to 8:00 p.m. EST and Saturday from 10:00 a.m. to 6:30 p.m. EST.

If you have further questions, please contact Bronson Nutritionals at 1-800-235-3200


Expedited Shipping Exceptions


We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

Delivery times may be longer for items that require ground-only shipping. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.


Weekend Delivery


All orders shipped via UPS, including overnight or 2-day packages, are delivered Monday through Friday only.


Alaska and Hawaii


Shipping to Alaska and Hawaii may require an additional one to two days.


U.S. Territories and APO/FPO U.S. Military Addresses


We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

We're sorry, but expedited shipping methods are unavailable for US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

Please note: due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories.

International Orders

Customs Information


Always check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Please be advised that you may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. Bronson Nutritionals is not responsible for taxes and/or duties applied to international shipments. Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout.

It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery.


Shipping


International Shipping = Actual Freight


International shipping costs are dependent upon weight and destination and will be calculated during order checkout. Once you select the ship-to country and shipping method during checkout, the shipping charge will be displayed.

Please note some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of Bronson’s control.

All International orders are shipped from our own Hauppauge, New York warehouse. We do not drop-ship products and orders, allowing Bronson to maintain complete control and quality assurance during the order fulfillment process.

International shipping charges are non-refundable.


Restrictions


Please note that some ingredients or products are banned or considered illegal for import in select countries. We respect the rules and regulations of every government and do our best to block Customs prohibited products from our site.

Please check with your local authorities to ensure any products you order and are shipped are legal in the ship-to country and do not require special permits or other documents to receive. It is your responsibility to make sure that the products and ingredients you want to order are permitted in your country before you place your order.

100% Money-Back Guarantee

Your complete satisfaction is our highest priority. Every Bronson product is backed by a one-year, 100% customer satisfaction guarantee. Simply return the unused portion within one year of purchase for a refund (less shipping).