Returns + Refunds

Returns made simple.

If something isn’t right, we’re here to help. Our 365-day return policy applies only to products purchased directly from Bronson—through BronsonVitamins.com or by phone with Customer Care. Purchases made through Amazon or another marketplace follow that marketplace’s return and refund policies.

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Start in the right place

First, tell us where you ordered.

Find the option that matches your order. Each one explains where to begin.

Delivered within the U.S.

BronsonVitamins.com or phone order

Start your return with Bronson Customer Care. If you do not have the order number, we can usually locate the purchase using your order details.

Email Customer Care
Ordered through a marketplace

Amazon or other marketplaces

Bronson’s 365-day return policy does not apply to Amazon or other marketplace purchases. Open the order in the marketplace where you purchased to see the refund, replacement, or support options available for that order. If you have a product-quality or safety concern, Bronson Customer Care is here to help.

View Amazon Orders
Delivered outside the U.S.

BronsonVitamins.com or phone order

Contact Customer Care before mailing anything. We’ll provide the return instructions for your country, including any shipping, duty, or tax details that apply.

Email Customer Care

How returns work

Returning a website or phone order is simple.

  1. Find your order

    Have your order number handy. If you do not have it, Customer Care can usually locate the purchase using your order details.

  2. Contact Customer Care

    Tell us what happened. We’ll review the order and provide the right instructions for your situation.

  3. Follow the instructions

    If a return is needed, send it using the instructions provided. Once it is received and approved, we’ll process the refund.

What to expect

Clear answers, without surprises.

For orders placed on BronsonVitamins.com or by phone, here is what to expect.

Refunds are straightforward

For an eligible product purchased directly from BronsonVitamins.com or by phone, contact us within 365 days of delivery. Once we receive and approve the return, we’ll refund the product price paid, plus applicable sales tax, to the original payment method within seven business days. There is no restocking fee. Your bank may need additional time to post the credit.

Shipping is explained up front

Original delivery charges are not refundable, and customers are responsible for return shipping unless the item arrived damaged, defective, incorrect, or incomplete. For international orders, Customer Care will explain any country-specific shipping, duty, or tax details before you return anything.

Fair-use note: Unusual or suspected fraudulent return activity may be reviewed individually. Nothing in this policy limits rights provided by applicable law.

We’ll make it right

Is there a problem with your order?

If an item arrived damaged, defective, incorrect, or incomplete—or you have a product concern—contact us promptly. We’ll help with the right replacement or refund. Keeping the product, packaging, lot number, and expiration date nearby will help us resolve the issue faster.

If a product is leaking or may be compromised, keep it safely contained and contact us before mailing it. We’ll explain the next step and, if a return is needed for one of these issues, provide or cover the required return shipping.

Contact Customer Care

Customer Care

Here to help.

Need help with a return, an order, or a product concern? Contact us and we’ll help with the next step.

Call Customer Care 1-800-235-3200
Customer service hours

Monday–Friday: 9:00 a.m.–8:00 p.m. ET
Saturday: 10:00 a.m.–6:30 p.m. ET