Frequently Asked Questions

Here you can find useful information and answers to popular questions.

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How do I create an account?

Creating an account is easy! Simply follow these instructions:

Click the “profile” button at the top right of the homepage.
Click create an account and follow the instructions.

Can I update my email address and password?

Please email customer service to update your email.

How do I unsubscribe from emails?

There are two ways to unsubscribe from our mailing list.

Go to the bottom of the most recent email you received from us. There you will see an “Unsubscribe” button. Simply click that to be removed from our mailing list.
Log into your account and look at the left side of your dashboard. You will see a “Newsletter Subscription” tab. Click that, uncheck the “general subscription” box, then click “Save.”


Your complete satisfaction is our ultimate goal. Bronson guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies.

If you are not satisfied with any of our products, you may return the unused portion within 1 year of purchase for credit, exchange or refund, less shipping.

To return a product, Call Customer Service at 1-800-235-3200.

Return Process

Once your return has been received, a credit or refund will be issued promptly and an email confirmation will be sent.

If you have any questions regarding your return, please send an email to Customer Care at

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

Our customer care specialists are available Monday through Friday from 9:00 a.m. to 8:00 p.m. EST and Saturday from 10:00 a.m. to 6:30 p.m. EST.

If you have further questions, please contact Bronson Nutritionals at the address below.

Bronson Laboratories

Attn: Returns

70 Commerce Drive

Hauppauge, NY 11788