Frequently Asked Questions
Here you can find useful information and answers to popular questions.
How do I create an account?
Creating an account is easy! Simply follow these instructions:
- Click the “Log In” button at the top left of any page on our site.
- Under “New here?” click the “Register” button on the right side of the page.
- Fill out the required information and click “Register.” You’re all set!
Can I update my email address and password?
You can! When you first log in to your account, you will see your contact information on your dashboard. Below this field, you will find “Edit” and “Change my Password” buttons. From there, you can update all of your information.
How do I unsubscribe from emails?
There are two ways to unsubscribe from our mailing list.
- Go to the bottom of the most recent email you received from us. There you will see an “Unsubscribe” button. Simply click that to be removed from our mailing list.
- Log into your account and look at the left side of your dashboard. You will see a “Newsletter Subscription” tab. Click that, uncheck the “general subscription” box, then click “Save.”
Do you charge sales tax?
Sales tax is charged on shipments to applicable areas. Items are taxed based on the guidelines of the jurisdiction for which the item will be shipped to. Taxes are estimated to the best of our ability, and will be visible at checkout if applicable. Please note shipping charges may be subject to tax in applicable areas. Tax will be refunded for returned items.
What forms of payment do you accept?
We accept all major credit cards, as well as Paypal and Amazon Pay.
When will I be charged for my order?
You will be charged upon shipment of your order. A pending authorization may be placed on your account by your bank to cover any expected charges.
Do you store my credit card information?
No, you will be prompted to enter that information during checkout every time you place an order.
I just placed an order, can I change it?
No, once an order is placed you cannot alter the contents, payment information, or shipping information. You may cancel the order and place it again with any changes that need to be made.
How can I contact customer service?
Write us at:
PO Box 230
Pleasant Grove, UT 84062
United States of America
Can I view my past orders?
Yes, if you are logged in to your account. From your dashboard, click the “My Orders” tab on the left side of the screen, from here you can see all of your past order information.
Can I view the status of my order?
You can. After placing your order, you will receive an order confirmation email within an hour. You will also receive a shipping confirmation email within the next 24 hours when your item is shipped from our warehouse.
When will I receive my order?
Please allow 2-5 business days to receive a domestic order with standard shipping, and 2-4 weeks to receive a standard international order. You may purchase expedited shipping methods at checkout if you wish.
NOTE: All orders placed before 1:00 PM Eastern will be shipped same-day.
How do I cancel my order?
Where can I find information about your promotions?
You can find information about our promotions by visiting our Promotions, Coupons and Savings, or by signing up for our email program. We run promotions on a daily basis, don’t miss them!
How do I claim the automatic discount?
All of our automatically applied discounts are applied at checkout. Nothing for you to do, it's that easy!
I received a coupon, how do I use it?
Customers within the US: You can enter coupon codes in the shopping cart or at checkout, above the “Place Order Now” button.
International Customers: Enter your coupon code in the shopping cart, above the “Place Order Now” button, before proceeding to checkout. Unfortunately, coupon codes cannot be applied during checkout.
I received a coupon, do I need to be logged in to use it?
You do not need to be logged in to use your coupons, they can be applied while checking out as a guest.
I entered my coupon code, but I am being told it is invalid. Why is this happening?
This could be happening for a few reasons:
- You may not have entered the coupon correctly. Please ensure that the coupon is spelled correctly. Please note: sometimes the number 1 and the letter I can look similar. If your code contains these characters, try swapping them out and applying again.
- Your code has expired and is no longer valid. Please be aware that some codes have expiration dates. See the email or homepage banners containing the codes for that information.
- You are trying to apply the coupon to an inapplicable product. Please be aware that coupon codes DO NOT apply to Vital 3 Joint Solution®. Other exclusions may apply.
What is your return policy?
If you are not satisfied with any of our products, you may return the unused portion within 1 year of purchase for credit, exchange or refund, less shipping. We have a 100% money back guarantee. Visit the 100% Money Back Guarantee page to learn more about the returns process.
Getting started with Autoship
Subscribe & Save Autoship is an easy way to set up repeat deliveries from Bronson Vitamins and save on the items you buy regularly. When you set up your first Autoship, you’ll receive up to 20% off the Autoship-eligible items in your order. After that, you’ll continue to save up to 20% on select products for all future Autoship orders.
To start your Autoship, simply shop for your favorites and while on the product details page, select the "Subscribe & Save - Recurring Deliveries" radio button, choose how often you want to receive the item, and add your item to cart (you can also add/adjust Autoship in the shopping cart). You can change your schedule anytime.
Place your order, and we'll take it from there! We'll send you an email you when your order ships. When your next order is coming up, we'll send you an email reminder. As a valued Autoship customer, we prioritize your orders with reserved inventory.
After you set up Autoship, you can manage your upcoming orders in your My Product Subscriptions dashboard.
How can I add or remove items in my Autoship?
To add items: Go to the product page of the item you'd like to add. Select the "Subscribe & Save - Recurring Deliveries" radio button, choose how often you want to receive the item, and add your item to cart (you can also add/adjust Autoship in the shopping cart).
To remove items: Go to My Product Subscriptions dashboard and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.
How do I reschedule my Autoship?
Go to My Product Subscriptions dashboard and click on the Autoship you would like to change. To delay your order, click on the button that says “Skip Shipment.”
If you want to place your order early, click the button that says “Order Now” and confirm your selection.
To change how often your Autoship arrives, click the “Change” link in the Frequency section. Select your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date.
To change the date of your next order, click the “Change” link in the Next Order section and select your preferred order date. Updating your order date does not affect your frequency.
How do I cancel my Autoship?
Go to My Product Subscriptions dashboard, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page. This will cancel all future shipments of your Autoship order.